Associate, Renewal Sales - Bilingual

About the role

We are looking for a bilingual Associate in Renewal Sales to manage contract renewals, forecast revenue, and maintain strong customer relationships across key markets. The role is hybrid and focuses on retaining revenue and identifying upsell opportunities.

Key responsibilities

• Manage a high volume of customer contacts daily, primarily outbound via phone and email.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain and update the CRM system with all relevant customer data.
• Address customer concerns and objections to retain existing accounts and win new ones.
• Collaborate with the sales team and manager to achieve revenue‑based quotas.

Required profile

• Fluent in English (B2 level required) – both verbal and written.
• At least 1.5 years of experience in sales support, renewals, customer success, or account management.
• High school diploma (mandatory) and availability to work in a hybrid modality.
• Strong organizational and time‑management skills with attention to detail.

Required skills

• Experience with Salesforce or similar CRM tools.
• Proficiency in Microsoft Office applications.