Application & Production Support Engineer (Remote)

About the role

We are seeking an experienced Application & Production Support Engineer to provide support for Credit Risk and Market Risk applications. The role is fully remote and focuses on troubleshooting, incident resolution, and automation.

Key responsibilities

• Provide application and production support for Credit Risk and Market Risk applications.
• Investigate and resolve production incidents and data‑related issues.
• Troubleshoot SQL queries, application problems, and system logs.
• Monitor Linux environments and analyze application logs.
• Develop scripts to automate repetitive support tasks.
• Participate in deployments and production releases.
• Follow ITIL processes for Incident, Problem, and Change Management.
• Create and maintain technical documentation and runbooks.

Required profile

• Five or more years of IT experience, preferably in Application or Production Support.
• Strong analytical, communication, and problem‑solving skills.
• Ability to work independently and collaboratively with development, infrastructure, database, and business teams.
• Financial Services, Credit Risk, or Market Risk experience is a plus.

Required skills

• SQL and database troubleshooting.
• Linux administration and log analysis.
• Python, PowerShell or Shell scripting.
• ServiceNow and ITIL processes.
• Jira and Confluence.
• Experience with deployment or CI/CD pipelines (plus).