Air Logistics Operational Care Specialist

About the role

As an Air Logistics Operational Care Specialist you will be the central link between customers, carriers and internal teams, ensuring international air freight shipments move efficiently, compliantly and on time. You will contribute to the smooth delivery of a wide range of goods, from medicines to machine parts, supporting Kuehne+Nagel’s global logistics network.

Key responsibilities

• Coordinate and execute air freight shipments from booking through delivery.
• Monitor shipments proactively to guarantee on‑time performance and customer satisfaction.
• Prepare, review and manage shipping documentation in line with air freight regulations.
• Maintain accurate shipment visibility and data integrity in operational systems.
• Collaborate with carriers, gateways, warehouses, customs teams and internal stakeholders.
• Communicate updates, exceptions and solutions to customers and business partners.
• Identify, troubleshoot and resolve operational issues affecting service delivery.
• Support continuous‑improvement initiatives focused on quality, efficiency and automation.
• Analyse operational reports and performance metrics to spot optimisation opportunities.
• Ensure compliance with Kuehne+Nagel standards and customer‑specific procedures.

Required profile

• Experience in freight forwarding, air logistics or related transportation operations.
• Advanced proficiency in written and spoken English.
• Intermediate to advanced Excel skills.
• Strong communication, stakeholder management and customer service abilities.
• Excellent organisational skills with a proactive mindset.
• Bachelor’s degree in Logistics, Supply Chain, Business Administration or a related field is an advantage.
• Valid U.S. visa is a plus.

Required skills

• Excel

What we offer

• Opportunity to work for a leading global logistics provider.
• Dynamic and supportive environment with professional growth prospects.