AI Enablement & Operations Specialist, Amazon Shipping

About the role

Amazon Shipping's Revenue Excellence and Enablement team is using artificial intelligence to simplify processes, improve decision-making and accelerate growth across its U.S. Commercial organization. Program owners, Product and technical teams set the AI strategy, roadmap and solution design; this role extends the team's capacity by owning the day-to-day operations of AI tools, including knowledge bases, issue triage, quality testing, adoption reporting and user enablement.

Key responsibilities

• Own day-to-day AI operations across commercial AI tools and act as the operational partner to AI program owners and Product.
• Set up intake, milestones and success metrics, and deliver against program goals.
• Maintain and expand AI knowledge bases, organizing, validating and updating commercial, product and operational content with content owners and subject matter experts.
• Investigate and resolve AI tool issues: triage inaccurate responses, data inconsistencies and workflow failures, perform root-cause analysis, document findings and drive resolution with technical teams.
• Run testing and quality assurance: build test cases, validate outputs, run user acceptance testing, log defects and confirm fixes.
• Monitor adoption, track usage, identify engagement gaps and build user communications, guides and training resources for sellers and business development teams.
• Own operational reporting and feedback mechanisms, maintaining dashboards, issue tracking and feedback loops and turning insights into recommendations.
• Triage inbound Asana requests, gather and document business requirements, and assess impact to inform prioritization.
• Improve and automate repetitive workflows, prioritize competing requests, spot risks early, make trade-offs and escalate when needed.
• Provide clear status updates and help mentor teammates.

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering or a related field.
• 5+ years of Microsoft Excel experience.
• Experience defining, refining and implementing sales processes, procedures and policies, or equivalent.
• 3+ years of sales operations experience or related.
• Experience working with or evaluating AI systems.
• English proficiency required.
• Preferred: 5+ years of finance, business management and sales operations experience; experience in a high-growth technology company; experience with sales enablement platforms; experience building test cases; experience with workflow automation tools, APIs or low-code/no-code platforms.