Advanced Technical Support Engineer - Switching (EX/QFX)

About the role

Hewlett Packard Enterprise is hiring a Support Engineer for Juniper Networks switching products (EX/QFX). The role is hybrid, with about two days per week spent in an HPE office. It covers hardware and software support, configuration assistance and troubleshooting of switching products and related networking equipment, servers and clients.

Key responsibilities

• Document and reproduce customer problems, coordinate fixes with the engineering department and manage critical customer accounts and escalations
• Troubleshoot hardware and software issues, replicate customer environments in the lab and communicate with customers, escalation and engineering for bug fixes and workarounds
• Mentor new support engineers and peers, train other teams and give ongoing training on new products and services
• Serve as escalation point for difficult technical and customer issues, and take part in product marketing meetings and readiness projects
• Work with partners, vendors and customers to write and maintain FAQs and knowledge-base articles
• Provide regional and overflow support, including escalations from Tier 1 and Tier 2 teams worldwide
• Some weekend work, rotation coverage, onsite troubleshooting and occasional travel are required

Required profile

• 4-6 years of experience supporting Data Center and Enterprise networks
• B.S. degree in Computer Science, Telecommunications or equivalent work experience
• Hands-on experience configuring and troubleshooting switches and routers, and with Unix/Linux
• Experience with traffic generators such as Spirent and IXIA; scripting in basic shell and Python
• Network storage experience (NAS, SAN, FC, ESX, VM) is desired; AI/ML experience is a plus

Required skills

• IP networking layers 2-4: TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, STP/RSTP, OSPF, VRRP, IGMP, BGP, MPLS, EVPN/VxLAN (highly desired)
• Strong troubleshooting skills for complex hardware and software issues