Accounts Receivable - O2C Integration & Operations Supervisor

About the role

Lonza is looking for an Accounts Receivable supervisor in San Jose, Costa Rica, to integrate newly acquired businesses into its global finance operating model and drive excellence across Order-to-Cash (O2C) operations. The role combines integration leadership with oversight of complex accounts receivable activities.

Key responsibilities

• Lead Order-to-Cash integration for new acquisitions, including customer onboarding, data validation, process harmonization and transition to Lonza's operating model.
• Partner with Finance, Commercial, Customer Service, Credit Management and local business teams to ensure successful migration, stabilization and ongoing service delivery.
• Oversee billing, collections, cash application, customer account management and dispute resolution.
• Ensure accuracy, integrity and compliance of O2C transactions and support month-end, quarter-end and year-end close.
• Act as O2C subject matter expert, giving guidance, knowledge transfer and support to team members and stakeholders.
• Drive continuous improvement in process standardization, automation, efficiency and finance transformation.
• Support audit and compliance, identify process risks and control gaps and implement corrective actions.

Required profile

• Experience in Order-to-Cash, Accounts Receivable, Shared Services or Finance Operations, covering billing, collections, cash application, dispute management and customer account management.
• Proven experience supporting acquisition integrations, process transitions, system migrations or operational stabilization.
• Strong understanding of financial controls, compliance, audit processes and risk management.
• Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain Management or a related field, or equivalent experience.

Required skills

• Strong understanding of financial controls and compliance; ability to analyze complex issues and implement sustainable solutions.
• Excellent stakeholder management and communication skills across global, cross-functional teams.
• SAP experience strongly preferred, or similar ERP platforms, plus strong Microsoft Excel.

What we offer

• An agile career and dynamic working culture in an inclusive, ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits depending on role and location.