Account Specialist I

About the role

The Account Specialist I will handle customer inquiries, service requests, and support cases related to account maintenance and application support. You will work independently while collaborating with internal teams to ensure timely and accurate resolution.

Key responsibilities

• Resolve customer inquiries, service requests, and support cases following established procedures.
• Review and correct customer account information and case documentation.
• Manage daily case volume to meet turnaround times, SLAs, and quality standards.
• Communicate with customers and internal stakeholders to gather information and provide status updates.
• Document work using standard systems, reports, checklists, and templates.
• Escalate complex issues with clear summaries and recommended actions.

Required profile

• High School Diploma or GED; Associate's Degree preferred.
• Minimum 3 years of experience in customer support, account maintenance, or case management.
• Strong customer service, problem‑solving, and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.
• Experience with CRM platforms and service management tools.
• Attention to detail and high level of accuracy.