Account Manager - Paid Essentials Accounts

About the role

The Amazon Marketplace Paid Services (SAS) organization is looking for an Account Manager for Paid Essentials. The role provides troubleshooting assistance and strategic recommendations to sellers enrolled in the program, helping them grow their business through customized insights, training on the Premium Services platform and tools, and a positive experience with the programs. The manager identifies opportunities such as new selection, fulfillment, traffic and conversion drivers, brand registry, promotions and operational improvements, and designs end-to-end processes to address them, using Gen AI tools to scale the approach.

Key responsibilities

• Develop a clear understanding of selling on Amazon, its products and functionalities, the e-commerce industry and the competitive environment.
• Train sellers on the Premium Services platform and other program tools.
• Analyze data and trends to identify and act on long-term opportunities that improve seller metrics.
• Oversee key strategic activities for each seller, follow up, escalate and clear blockers across organizations.
• Advocate for the customer internally, using data and examples to drive prioritization.
• Track metrics to measure seller success and uncover hidden opportunities.
• Prepare and deliver business reviews on progress and the state of health of the seller's inputs.
• Create end-to-end processes to address main opportunities, using Gen AI tools to make them scalable.

Required profile

• Bachelor's degree.
• 2+ years of sales or account management experience.
• Experience analyzing data and best practices to assess performance drivers.
• Fluent speaking, writing and reading in Spanish and English.
• Preferred: 2+ years of digital advertising and client-facing roles.

Required skills

• Excel
• Data analysis

What we offer

• Inclusive team culture with annual and ongoing learning experiences.
• Flexibility in working hours and a focus on work-life balance.
• Mentorship and career growth, with projects chosen to help each team member develop.