Remote Customer Service Representative (CR2)

About the role

We are seeking a professional, customer‑focused Representative to join our remote team. You will be the first point of contact for our clients, helping them through email, chat, phone and other channels while ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via email, chat, phone and other communication platforms.
• Provide accurate information about products, services and processes.
• Resolve customer issues and complaints promptly and professionally.
• Follow up on requests to guarantee full resolution.
• Maintain detailed records of all interactions.
• Escalate complex cases to the appropriate internal team.
• Collaborate with internal departments to address customer concerns.
• Uphold a high level of professionalism and customer satisfaction.

Required profile

• Minimum 1 year of experience in customer service, support or call‑center environments.
• Excellent written and verbal English communication skills.
• Strong interpersonal, problem‑solving and organizational abilities.
• Customer‑centric attitude with keen attention to detail.
• Ability to manage multiple tasks, prioritize effectively and work independently in a remote setting.

Required skills

• Experience with CRM systems and digital communication tools.