Leaves & Accommodations Team Lead

About the role

Auxis, part of Grant Thornton, is looking for a Leaves & Accommodations Team Lead to oversee employee leave and accommodation processes in Costa Rica. You will guide a dedicated team, ensure compliance with relevant regulations, and drive continuous improvement in service delivery.

Key responsibilities

• Lead and support a team handling leave and accommodation cases.
• Ensure timely, accurate, and compliant management of employee requests.
• Handle escalations, identify root causes, and implement process enhancements.
• Track key performance metrics and prepare regular reports for leadership.

Required profile

• 2–3 years of experience leading teams, including coaching and mentoring.
• Solid background in HR processes, specifically leaves and accommodations.
• Familiarity with labor laws; knowledge of ADA is a plus.
• Bachelor’s degree in Human Resources, Business, or a related field.

Required skills

• Workday
• ServiceNow