Gerente Restaurante & Room Service

About the role

As a Restaurant & Room Service Manager at Hilton, you will lead one of our hotel dining outlets, ensuring every guest experiences exceptional hospitality. You will be responsible for daily operations, team development, and driving revenue while upholding the highest standards of safety and service.

Key responsibilities

• Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and policy enforcement.
• Monitor service and product quality, assess guest satisfaction, resolve issues, and identify improvement opportunities.
• Supervise, coach, and mentor team members; conduct performance evaluations and provide development opportunities.
• Implement marketing strategies, up‑selling techniques, and promotional initiatives to maximize food and beverage sales.
• Lead hiring, conduct interviews, and train new staff to maintain high service standards.
• Ensure compliance with health, safety, sanitation, and alcohol regulations.

Required profile

• Minimum 5 years of experience in restaurant, food & beverage, hospitality, or customer service.
• Strong customer‑service and communication abilities.
• Ability to work rotating shifts, including weekends and holidays.
• Passion for hospitality, integrity, leadership, teamwork, ownership, and urgency.

Required skills

• Proficiency with POS and restaurant ordering systems.
• Advanced knowledge of food safety and hygiene standards.

What we offer

• Opportunity to work with a global hospitality leader.
• Career development and professional growth in a supportive environment.