Credit Controller Analyst II

About the role

The Credit Controller Analyst II will manage credit risk and collect outstanding payments for the North America region. You will ensure healthy customer accounts, improve cash flow, and uphold company credit policies through effective analysis and collections.

Key responsibilities

• Manage a portfolio of high‑complexity customer accounts.
• Monitor payments, credit limits and compliance with terms.
• Perform collection activities and keep accurate records in company systems.
• Track and resolve unapplied or unidentified payments.
• Investigate credit notes, debit notes and cash‑application issues.
• Negotiate payment plans and coordinate with customers, sales teams and internal departments.
• Ensure invoices are correctly delivered via portals or email.
• Maintain customer and company billing systems.
• Prepare reports, statements and related documentation.
• Escalate uncollectible accounts for legal or third‑party action.
• Support team training, update SOPs and identify process‑improvement opportunities.
• Participate in local and global departmental projects.

Required profile

• High School Diploma (required); Bachelor’s degree in Finance, Accounting, Economics, Mathematics or related field (preferred).
• Minimum 4 years of relevant experience, preferably in a Shared Service Center.
• English proficiency at B2+ level or higher.
• Strong knowledge of Microsoft Office (Excel, Word, Outlook).
• Experience with at least one ERP system (e.g., SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• ERP systems such as SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe
• Cforia (desirable)
• Report creation, generation and analysis