Senior Collections Analyst / Team Lead – Finance Operations

About the role

Accenture is seeking a Senior Collections Analyst / Team Lead to join its Finance Operations team. The role focuses on Order to Cash (O2C) processes, including collections management, cash application, account reconciliation, and customer account analysis. You will ensure timely collection of receivables, resolve payment issues, and support cash flow management.

Key responsibilities

• Manage collections activities for assigned customer accounts to ensure timely payment of outstanding balances.
• Lead teams in shared services, BPO, or global operations environments.
• Drive team performance through KPI management and continuous‑improvement programs.
• Analyze aging reports and identify overdue accounts requiring follow‑up.
• Contact customers to resolve payment issues, disputes, and account discrepancies.
• Support cash‑application activities, including allocation of unapplied cash and investigation of payment exceptions.
• Perform account reconciliations and resolve variances between customer payments and invoices.
• Research and resolve billing and payment‑related issues in collaboration with internal teams.
• Monitor collection metrics and prepare reports on collection performance and account status.
• Support working‑capital improvement initiatives by reducing overdue receivables and improving cash flow.
• Maintain accurate documentation of collection activities, customer interactions, and resolutions.
• Participate in process‑improvement initiatives related to collections, cash application, and accounts‑receivable operations.
• Provide guidance and support to less‑experienced team members as needed.

Required profile

• Proven experience managing teams in shared services, BPO, or global operations settings.
• Demonstrated ability to drive performance through KPI tracking and continuous improvement.
• Strong analytical skills for aging‑report analysis and account reconciliation.
• Excellent communication skills for interacting with customers and internal stakeholders.
• Experience with collections, cash‑application, and accounts‑receivable processes.

Required skills

What we offer

• Health and Life Insurance
• Accenture days and additional vacation days
• On‑site doctor
• Birthday leave
• Internet reimbursement