IT Support Analyst – Night Shift

About the role

As an IT Support Analyst on the night shift, you will ensure Newmont employees worldwide have reliable access to the technology they need. You will provide first‑level technical assistance, helping maintain productivity and a secure digital workplace across global operations.

Key responsibilities

• Deliver first‑line support for hardware, software, and network issues.
• Troubleshoot system access, workstations, and desktop applications.
• Set up, install, and configure computers, printers, and software in line with IT policies.
• Prepare IT equipment and grant system access for new hires.
• Manage tickets in the ServiceNow system, ensuring accurate documentation and communication.
• Support GDC conference rooms, troubleshoot AV issues, and train users.
• Escalate complex problems to specialized global IT teams when needed.

Required profile

• Technical knowledge of IT hardware, Windows and macOS operating systems.
• Experience with Microsoft Office 365 and Active Directory.
• Familiarity with help‑desk platforms such as ServiceNow and remote support tools.
• Basic understanding of networking concepts (Wi‑Fi, VPN, IP addressing).
• Strong customer‑service orientation and clear communication skills.
• Knowledge of ITSM/ITIL practices is a plus; Cisco AV hardware experience desired.

Required skills

• Windows OS
• macOS
• Microsoft Office 365
• Active Directory
• ServiceNow (or similar ticketing system)
• Remote support tools
• Wi‑Fi, VPN, IP addressing
• ITSM/ITIL concepts
• Cisco Audio‑Visual hardware

What we offer

• Opportunity to work in a global mining leader committed to safety, integrity and sustainability.
• Collaborative, inclusive environment with focus on professional growth.
• Hybrid work model combining remote and on‑site support.