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Competences
Experience
Operations Supervisor / Team Leader
Africa Union Cargo Namibia (AUCN)
2019-01 -
Supervised day‑to‑day operational activities in a freight forwarding environment, coordinating a team to ensure timely service delivery. Managed certification and compliance responsibilities, reviewing FERI validation submissions, correcting documentation and following up on outstanding requirements. Acted as liaison with clients, internal departments and sub‑agents to resolve operational issues and support client acquisition. Implemented process adherence initiatives, refresher training and cross‑training, identifying gaps and introducing controls that improved accuracy and accountability. Handled client account administration, reconciled statements of account, supported accounts payable/receivable, budgeting and financial reporting, and resolved account queries.
Customer Service Representative
MTC Call Centre
2016-01 - 2017-12
Handled telephone enquiries and complaints, providing accurate product and service information. Resolved customer issues, escalated complex matters and ensured follow‑up to resolution. Maintained accurate customer records and updated databases in a fast‑paced service environment.
Small Business Owner and Operator
Denim Drop 2.0
-
Managed daily business operations including procurement, inventory, customer service and budgeting. Coordinated purchasing and stock requirements while maintaining supplier and customer relationships. Oversaw business administration, operational decisions and day‑to‑day problem solving.
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