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2 ans d'experience

Competences

Financial Reporting & Analysis Regulatory Compliance Bookkeeping Budgeting & Expense Control Microsoft Excel Financial Modeling Team Leadership Shift Coordination Customer Service Excellence Employee Training & Onboarding SLA Compliance Problem Resolution Operational Efficiency Instructional Design Cashflow Management

Experience

Team Leader / Line Trainer & Senior Customer Services Agent

Bahrain Airport Services (BAS)

2022-01 -

Proactive operational leader overseeing ground operations for IndiGo, Salam Air and Royal Jordanian, ensuring SLA compliance, safety and on‑time performance. Designed and delivered internal training programs, onboarding 35 employees across five cohorts and creating digital assessment tools that reduced time‑to‑productivity while maintaining zero‑error standards. Managed high‑volume passenger services, coordinated shift teams and drove service excellence in a high‑pressure airport environment.

Financial Accountant / Bookkeeper

Commercial Establishments (Remote), Bahrain

2022-01 -

Managed general ledger accounts, daily transaction bookkeeping and POS card payment reconciliations for multiple commercial operations. Prepared monthly financial statements, sales reports and monitored revenue thresholds to support VAT and regulatory compliance. Developed and maintained dynamic financial models in Microsoft Excel to streamline cost tracking, operational analysis and improve decision‑making efficiency.

Formation

Bachelor Degree in Banking & Finance, Ahlia University (2026)

Langues

Arabic

fluent

English