Quality Supervisor – Digital Planning

About the role

We are seeking a Digital Planning Quality Supervisor to lead our Quality Team in Costa Rica. You will ensure the highest standards in digital treatment planning, drive continuous improvement, and act as the escalation point for complex quality issues.

Key responsibilities

• Provide daily supervision, coaching, and performance management for Quality Control Specialists.
• Oversee execution of quality control activities, ensuring compliance with global and local standards.
• Analyze quality metrics, lead root‑cause investigations, and define improvement projects.
• Prepare and deliver weekly and monthly quality reports to leadership and stakeholders.
• Maintain documentation, support compliance, and coordinate cross‑functional validation sessions.

Required profile

• Proven experience leading a quality or QA team in a manufacturing or medical‑device environment.
• Strong ability to coach, develop talent, and manage performance.
• Excellent analytical mindset with a data‑driven approach to problem solving.
• Effective communication skills for internal and external stakeholder engagement.

Required skills