Operations Engineer – Java/Linux Production Support

About the role

Syniverse is seeking a proactive Operations Engineer to ensure the reliability and performance of Java‑based applications running on Linux servers. In this individual contributor position you will own the end‑to‑end support, monitoring and continuous improvement of production systems.

Key responsibilities

• Provide escalated technical support for complex incidents and lead problem‑management cases.
• Coordinate internal resources and third‑party vendors to resolve tickets, performing root‑cause analysis.
• Install, monitor, maintain and optimise production server hardware and software.
• Continuously monitor system health, resource utilisation, file‑transfer rates, database insert rates and application logs.
• Use alarm monitoring tools to detect and act on alerts, escalating when necessary.
• Analyse performance metrics, benchmark production workloads and drive capacity‑planning initiatives.
• Prioritise and troubleshoot production issues by reviewing logs, database entries and process flows.
• Conduct User Acceptance Testing in the production environment and implement corrective actions.

Required profile

• Bachelor’s degree in Computer Science, Electronics or Telecommunications.
• Strong analytical mindset with a self‑driven attitude.
• Experience supporting Java applications on Linux in a production environment.

Required skills

• Java
• Linux operating system
• Server monitoring and alarm tools
• Root‑cause analysis
• Capacity planning
• Performance benchmarking
• Production log analysis