Occupancy Planning and Management Analyst (CAD/CAFM)

About the role

JLL is hiring an Occupancy Planning and Management Analyst in Belen, Costa Rica, within its Business Services unit. The role supports the management of a client's CAFM/IWMS system, space and occupancy data, and the analysis and development of space and occupancy reporting and dashboards. It works closely with occupancy planners, project managers, facilities management, the CAFM technology team and the Global CAD services team.

Key responsibilities

• Maintain accurate data in the CAFM/IWMS database and validate it for reporting and benchmarking
• Manage administration forms and data elements such as space categories, space types, organization hierarchy and capacities
• Ensure drawing and data standards are followed, document deviations and coordinate with CAD/CAFM vendors
• Manage user access, train client users and the account team, and run a regular QA cycle on data errors
• Add or remove buildings, floors, space and employee/organization data, and carry out data and drawing audits
• Process data corrections according to client SLAs and coordinate drawing changes with the Global CAD team
• Prepare and publish weekly, monthly and quarterly reports on buildings, rooms and employees
• Answer ad-hoc queries on space and occupancy data and test application hot fixes and enhancements
• Apply office space categorization principles (BOMA, OSCRE) and read floor plans
• Review AutoCAD and field redline drawings, maintain as-built floorplans, and prepare drawings for CAFM systems

Required profile

• Bachelor's degree or diploma, preferably in Architecture, with strong data sense
• 2-4 years of experience managing data, preferably in occupancy or space planning for corporate clients
• Experience creating data reports that support data-driven decisions
• Ability to work across cultures and languages, and to handle frequent change and tight deadlines

Required skills

• Proficiency in reading floor plans and Microsoft Office Suite
• Advanced Excel and PowerPoint
• AutoCAD
• Database-driven systems, preferably CAFM/IWMS (FM Systems, TRIRIGA, Manhattan Centerstone, Archibus, Serraview)