Junior Networking Agent – Audio Products (Entry Level)

About the role

Join Foundever’s Heredia site as a Junior Networking Agent supporting audio products. You will deliver high‑quality technical assistance to customers via phone, email or chat, ensuring fast and accurate resolutions while sharing your passion for music.

Key responsibilities

• Provide first‑line support for voice, internet and data installation issues.
• Troubleshoot and configure home networks, including wireless settings and router adjustments.
• Assist customers with internet security software and connectivity problems.
• Handle inquiries across all major operating systems (Mac, Android, Windows, iOS).
• Maintain case status, follow up until resolution, and document actions.
• Collaborate with other departments and escalations as needed.

Required profile

• Passion for music (must love music).
• Advanced English proficiency (85%+).
• Ability to work onsite in Heredia with flexible schedule, including nights, weekends and holidays.
• Minimum 6 months of customer‑service experience in a BPO environment.
• Reliable home internet (minimum 15 Mbps, 45 Mbps preferred).
• Completion of IT Essentials training.

Required skills

• Home network troubleshooting.
• Router configuration.
• Internet security software.
• IT Essentials knowledge.
• Familiarity with Mac OS, Android, Windows and iOS platforms.

What we offer

• Medical services.
• Educational reimbursement.
• Cafeteria access.
• Free parking.
• Performance bonuses.