Document Center Supervisor

About the role

The Document Center Supervisor leads AbbVie’s Document Control Department in Costa Rica, ensuring efficient, consistent operations that meet corporate quality standards and regulatory requirements. This role oversees the creation, approval, maintenance, and custody of controlled documentation for medical products and manages the change control system.

Key responsibilities

• Supervise and coordinate all activities of the Document Control Department, assigning and prioritising work to meet Quality System and regulatory requirements.
• Ensure custody, control, filing, retrieval, reproduction, distribution and traceability of controlled documents, records and logs.
• Administer the Change Control Board, guaranteeing compliance with guidelines, traceability of changes and timely closure of items.
• Oversee the complete document control process (DCC, ECO, MCO) to maintain document consistency, integrity and procedural compliance.
• Prepare and organise documentation for internal and external audits, and manage timely closure of findings, CAPAs and investigations.
• Monitor departmental metrics, identify trends and improvement opportunities, and support operational needs.
• Coordinate implementation and use of manual and electronic documentation and training systems, ensuring adoption and stability.
• Collaborate with other functions to address critical documentation, change requests, training and improvement initiatives.
• Drive continuous improvement of Document Center processes, standards and operational efficiency.

Required profile

• Proven experience supervising a document control or quality documentation team, preferably in a regulated environment.
• Strong understanding of quality systems, regulatory requirements and change control processes.
• Excellent organizational, planning and follow‑up skills.
• Ability to lead continuous‑improvement initiatives and work cross‑functionally.

Required skills

• Document control and change management processes (DCC, ECO, MCO).
• Knowledge of quality system requirements and regulatory compliance.
• Experience with manual and electronic documentation/training systems.