Case Manager – Assisted Voluntary Return (AVR)

About the role

The International Organization for Migration (IOM) in Costa Rica is seeking dedicated Case Managers to support the Assisted Voluntary Return (AVR) programme for migrants from the United States and other nationalities in the Americas. The role involves assessing eligibility, guiding beneficiaries through the return process, and ensuring accurate case documentation.

Key responsibilities

• Conduct pre‑screening assessments and interviews to determine eligibility and individual needs for AVR services.
• Enter and maintain case information in the MIMOSA system, Kobo and Excel, guaranteeing data accuracy and timeliness.
• Provide continuous follow‑up and information to beneficiaries throughout the AVR journey.
• Coordinate with internal teams, external partners and translators to facilitate each step of the return process.
• Analyse case specifics to identify challenges and recommend appropriate interventions.

Required profile

• Experience or strong interest in migration, humanitarian assistance or case management.
• Ability to conduct interviews, gather detailed information and explain complex processes clearly.
• Strong organisational skills and attention to detail for accurate record‑keeping.
• Effective communication skills and willingness to work with multilingual beneficiaries.

Required skills

• Proficiency with the MIMOSA case management system.
• Data entry and management using Kobo and Microsoft Excel.