Account Manager III – Customer Success

About the role

As an Account Manager III at TE, you will drive customer success for the Medical Business Unit, ensuring customers receive maximum value and an extraordinary experience. You will manage the full customer lifecycle, protect sustaining business, and support growth across the assigned region.

Key responsibilities

• Develop and maintain strategic relationships with senior sourcing and procurement leaders to protect and grow sustaining business.
• Coordinate with internal teams (Sales, Marketing, Product Management, Customer Care, Operations) to deliver consistent Extraordinary Experiences for Targeted Customers (EETC/EETE).
• Lead escalations, own commitments, and manage customer expectations, including inventory visibility and recovery tracking.
• Conduct monthly demand forecasts and regular business reviews (MBR/QBR/ABR) with customers.
• Manage product lifecycle, EOL planning, and transitions to next‑generation solutions in partnership with Tech Sales and Product Management.
• Drive communication for major change projects such as equipment qualifications, capacity improvements, tooling replacements, VAVE initiatives, and large‑scale product changes.

Required profile

• Collaborative, customer‑centric, and solution‑oriented mindset.
• Strong cross‑functional leadership and decision‑making abilities.
• Comfortable working under tight deadlines and with senior leaders.
• Proven ability to manage escalations and coordinate resources across functions.

Required skills

• Microsoft Office proficiency
• Salesforce (SFA tool)
• Mediafly
• PowerBI
• SAP